customer relationship manager
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How Your Hotel Travel Desk Can Elevate The Guest Experience?
Your hotel staff does more than fluff pillows and greet guests at check-in and checkout. It is vital that your employees are within the reach of the guests throughout their…
cloud pms
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Working on Your Hotel Customer’s Satisfaction is Prime Priority!
In every progressive industry, customer satisfaction is calculated along every step of the way. From the moment a guest books a room all the way through check-out, the business managers…
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Housekeeping best practices to help improve guest loyalty
The importance of Housekeeping in the hospitality industry is perhaps one of the most underplayed concepts. It is one of the most important departments given that maintaining the hygiene, cleanliness,…
Guest confrontations
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Negative or Scathing Hotel Guest Criticism? How to Make the Most Out Of It!
Hotel staff get nervous or defensive when they think about guest confrontations. After all, it is not easy to sport a smile when you are at the receiving end of…
Anti-theft devices
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How to Outsmart Hotel Guests that Steal!
Hoteliers want their guests to feel at home when they are staying at their property, so they improvise rooms with amenities and features to make the experience as comfortable as…
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Guide to Handling Hotel Guest Bullies with Élan
One of the most challenging things about working in any customer service industry is keeping your cool when the customer’s temper continues to escalate. No matter how seasoned a…
Brazilian hospitality industry
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The Impact of Rio de Carnival 2014
The Rio Carnival is an elaborate celebration of the Brazilian culture and the joy of life. Since 1723, Rio Carnival has been celebrated at the weekend before the beginning of…
Brazil
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The ABCs for a new traveler in Brazil
With numerous events happening in Brazil – Rio de Carnival, the upcoming World Cup and the Summer Olympic Games in 2014; there are many reasons to make this South American country…
Cloud PMS solution
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How to Pamper Your Hotel Guests: From pillows to billing!
What do you do when you want to take a break from the stress of a regular lifestyle? You jet set to another destination, to cool your nerves and treat…
Affordable PMS
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Direct Bookings Overtake OTAs With Perks and Clever Incentives!
It is not a strange fact that OTA’s are known to provide 20% of the total room bookings. While your rooms do get filled to its capacity due to…