Competition in hospitality is intensifying every year. With OTA dominance growing and commissions continuing to climb, hoteliers can no longer afford to leave their fate in the hands of online…

In my earlier publication, I mentioned how the Hospitality Industry is evolving rapidly and hoteliers must juggle multiple hats to stay ahead.For someone like a large hotel chain, there…

According to eMarketer, the number of Smartphone users surpassed 2.6 billion people in 2016, that is nearly 1/3 of the world’s population. 47% of all internet traffic…

For a hotel to close a sale, they need to know their customers inside out. They should anticipate their customer’s needs and demands to have an upper hand while…

Congrats to all hoteliers who reached the target in the year gone by and for those who did not – well hate to burst the bubble but this year is going…

Website development features on top ‘to do’ list for most hoteliers in 2017, independent hoteliers should not be content with just having a website for their hotel, they should have…

The Bed and Breakfast Industry is huge, in the US alone it has an estimated worth of more than 3.8 billion dollars with over 17,000 inns. The B&…

The travel and tourism space remains extremely competitive. The hotel industry is becoming more and more mature market whereby the competition is increasing globally and attracting more guests can become…

It may not always be easy for small and mid-sized independent hotels to be noticed globally. Hotels need to spend a little bit of time and effort to ensure that…

The hospitality industry is heavily dependent on their staff. If the employees are unhappy, unmotivated or dissatisfied it shall reflect heavily on every aspect of a hotel experience from check-in,…