ambience
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Creating a Noiseless Environment for Your Hotel Guests
Checking into a hotel is another elaborate getaway experience for your guests who want to taste the tranquility far away from the hustle and bustle of the daily hectic life.…
Brazil Hoteliers
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Brazil’s Hoteliers Reach a Fever Pitch in Anticipation of the Football World Cup 2014
Football or otherwise known as soccer, is one of the most popular sports across the world. Globally, people have grown up playing on the local football pitch and cheering for…
cloud pms
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Hotel Shuttle Services Sway Hotel Guests in Their Favor!
Making certain that your hotel guests have a pleasant guest experience even before they enter the hotel premises, is a great way to make certain they are in high spirits…
front desk
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Front Desk Is Also Your Hotel’s Marketing Desk
The front desk is synonymous with helping, fixing, reaching out and approaching all hotel guests. It is the first visible staff space that a hotel guest encounters when they enter…
Cloud backed PMS
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Has Your Hotel Gone Green Yet?
Eco-friendly concepts in the form of ‘green technology’ are gathering more mileage by the day. Responsible environmental policies have evidently made the hospitality industry to go green as well. If…
customer relationship manager
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How Your Hotel Travel Desk Can Elevate The Guest Experience?
Your hotel staff does more than fluff pillows and greet guests at check-in and checkout. It is vital that your employees are within the reach of the guests throughout their…
cloud pms
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Working on Your Hotel Customer’s Satisfaction is Prime Priority!
In every progressive industry, customer satisfaction is calculated along every step of the way. From the moment a guest books a room all the way through check-out, the business managers…
Guest confrontations
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Negative or Scathing Hotel Guest Criticism? How to Make the Most Out Of It!
Hotel staff get nervous or defensive when they think about guest confrontations. After all, it is not easy to sport a smile when you are at the receiving end of…
Anti-theft devices
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How to Outsmart Hotel Guests that Steal!
Hoteliers want their guests to feel at home when they are staying at their property, so they improvise rooms with amenities and features to make the experience as comfortable as…
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Guide to Handling Hotel Guest Bullies with Élan
One of the most challenging things about working in any customer service industry is keeping your cool when the customer’s temper continues to escalate. No matter how seasoned a…