customer relationship manager Guest experience Hotel staff

How Your Hotel Travel Desk Can Elevate The Guest Experience?

Debiprasad Sarangi
Debiprasad Sarangi

How Your Hotel Travel Desk Can Elevate The Guest ExperienceYour hotel staff does more than fluff pillows and greet guests at check-in and checkout. It is vital that your employees are within the reach of the guests throughout their stay to create a memorable experience. Whether your employees are working behind the front desk, at the housekeeping department or in the restaurant or café, each employee should treat every hotel guest with the kind of hospitality you would expect from a four-star luxury hotel.

Why Do Hotels Need Travel Desk?

– Attention to Details and Desires of Hotel Guests

The hotel guests should have a grand experience every time they stay at your hotel, to keep them coming back trip after trip. This level of attentiveness and indulgence expands past the cleanliness of a room and the willingness to make a guest feel at home. A travel desk emphasizes on creating a memorable and remarkable experience for your hotel guests, bearing in mind their desires and specific expectations.

– Travel Assistance for Hotel Guests

A guest should be able to plan their stay with the help of employees who are familiar with the area and all the tourist attractions and activities the place has to offer. Experienced employees can assist guests with planning their itinerary from a travel desk. If your hotel does not have a travel desk dedicated solely to excursion planning and activities, consider advertising the service at your front desk. Guests will appreciate having someone to turn to on a rainy day to point them to the best museums, or someone to book a zip-lining trip when they are craving a little bit of adventure.

Establishing a Travel Desk

A travel desk will not only help guests make the most of their trip, but it will also be able to take the burden of planning off their shoulders. Guests will appreciate this added benefit and will certainly take advantage of the amenity, whether they are visiting from afar or are locals staying for a weekend getaway. Many travel desks are able to offer deals on experiences that guests would not be able to receive if they went straight to the source.

By simplifying your hotel guests’ travel agenda, your travel desk builds an instant rapport with the guests. In planning every detail of your hotel guests travel itinerary, you are gifting and rebuilding dreams that your guests would have only envisioned but not expected!

Enhancing the guest experience is the first thought that every hotelier wakes up to each day. By initiating an active travel desk as part of their premier service in the hotel premises, hoteliers are enticing hotel guests by banking on a mesmerizing dream holiday. Hotelogix’s Cloud PMS provides service-minded hotels a lot of time and money to explore the scope of a travel desk as a marketing and customer relationship manager tool!