Global distribution systems are extremely beneficial, but on their own they are not a magical potion that you can consume and become the most successful hotelier in the land. A…
Just as no man is an island, neither is your property. In our increasingly digital world, we rely on inter connectivity. Bookings, airlines, and car services need to be able…
Click, click, click. Tap, tap, tap. Such familiar sounds these days.
We add friends on Facebook, tweet our thoughts, Instagram what we had for dinner, and Pin all our dreams…
Every holidaymaker dreams of the ultimate escape to a hotel or resort which is out of the ordinary and offers a unique, one-of-a-kind experience. Here are 5 unusual hotels around…
Today’s traveller is very well-informed, and an hotelier should never make the mistake of underestimating them. Not only does the traveller check rates of various hotels in a particular…
Think of customer retention like a beautiful garden. Fail to water and fertilize the flowers and veggies in your garden, and you’ll soon find the only way to keep…
The backbone of any hotel is their Front Desk, this is the nerve centre that provides and manages information for the whole hotel and can ensure either a smooth running…
Your property might have a top-tier concierge service, freshly pressed linens and an ocean view, but it can’t sell itself. Guests need to be able to visualize themselves enjoying…
Many hoteliers’ dreams have been to enjoy the benefits of group bookings without all the hindrances associated with them. Don’t get me wrong, group bookings are very beneficial and…
