Hotel staff

The hotel industry has witnessed enormous growth in the past decade and most of the credit goes to the internet which has given rise to online bookings. Millions of hotels…

Every member of the team at a hotel has to learn customer service skills that go above and beyond a guest’s expectations. While some employees may come to the…

Staff & Guest Security is Paramount: A hotel is a home away from home. Everyone who walks through the doors of your property expects to have a feeling of comfort…

For hoteliers, critical decisions are not just about choosing the right property management system but also about assembling the right team that can make a world of difference to how…

A recent study pointed out that the hospitality industry exhibits high turnover rates, as high as 95% for certain hotel properties. This high turnover rate costs the hospitality industry several…

While the guest experience starts way before the customer even walks through the doors of your property, the first face-to-face experience will make a lasting impression. From the moment the…

Travel magazines, newspaper sections and websites have a huge impact on the decisions made by your potential guests. Everyone wants to have the best possible experience on their next vacation,…

Football or otherwise known as soccer, is one of the most popular sports across the world. Globally, people have grown up playing on the local football pitch and cheering for…

Your hotel staff does more than fluff pillows and greet guests at check-in and checkout. It is vital that your employees are within the reach of the guests throughout their…