front desk

A recent study pointed out that the hospitality industry exhibits high turnover rates, as high as 95% for certain hotel properties. This high turnover rate costs the hospitality industry several…

While the guest experience starts way before the customer even walks through the doors of your property, the first face-to-face experience will make a lasting impression. From the moment the…

Travel magazines, newspaper sections and websites have a huge impact on the decisions made by your potential guests. Everyone wants to have the best possible experience on their next vacation,…

Football or otherwise known as soccer, is one of the most popular sports across the world. Globally, people have grown up playing on the local football pitch and cheering for…

The front desk is synonymous with helping, fixing, reaching out and approaching all hotel guests. It is the first visible staff space that a hotel guest encounters when they enter…

The backbone of any hotel is their Front Desk, this is the nerve centre that provides and manages information for the whole hotel and can ensure either a smooth running…