Vanshikha Dhar

Why Guest Complaints Matter Every hotelier knows this — one unhappy guest can undo the effort of ten happy ones. In today’s world, guests are quick to share their opinions…

Tips to Reduce Guest Acquisition Costs for Hotels In today's competitive hotel industry, managing guest acquisition costs (CAC) is crucial. Is it worth spending $40 per guest to…

Cloud or On-Premises Hotel PMS: What Works Best for Hotels? The Hotel Property Management System (PMS) has been around since the 1970s. In the past, hotels used on-premises PMS systems…

This blog talk about a few tips and tricks on how to create a guest-centric hotel. Plus, it also talks about how to leverage a hotel management software to become guest-centric.…

The New Era of Revenue Management The hospitality industry has been navigating uncharted waters in the wake of the pandemic. With travel behavior evolving and traditional forecasting methods falling short,…

Running a small hotel comes with its own set of challenges—managing reservations, tracking guest requests, coordinating staff, and handling billing can quickly become overwhelming. That’s where Property Management…

In the competitive world of hospitality, maximizing revenue is crucial. While traditional metrics like RevPAR (Revenue per Available Room) have long been used to measure hotel performance, TRevPAR (Total Revenue…

Why a PMS is a Game-Changer for Small Hotels Running a small hotel isn't easy. With limited staff, tight budgets, and countless tasks to juggle, it’s easy…

Big hotel chains may have deep pockets and large marketing departments. But boutique and independent hotels have something equally powerful — authenticity, agility, and a personal  guest experience that large chains…

The hospitality industry has changed. Guests book online, expect quick service, and prefer contactless experiences. Hotel staff need modern tools to meet these expectations without increasing workload. But many small…