social media

Big hotel chains may have deep pockets and large marketing departments. But boutique and independent hotels have something equally powerful — authenticity, agility, and a personal  guest experience that large chains…

June, July, August and September months are considered to be the heart of the summer time in most parts of the USA. As a hotelier, are you geared up to…

To succeed in a fiercely competitive hospitality industry, hoteliers must create memorable experiences for their guests. This is essential to achieve a winning edge. Guests nowadays expect hotels to do…

The Bed and Breakfast Industry is huge, in the US alone it has an estimated worth of more than 3.8 billion dollars with over 17,000 inns. The B&…

The travel and tourism space remains extremely competitive. The hotel industry is becoming more and more mature market whereby the competition is increasing globally and attracting more guests can become…

The Internet has changed the world. A lot. Consumers no longer bow and scrape to companies. Now, it’s the other way around, which is pretty much how it should…

Social media is one of the most effective marketing platforms for the hospitality industry, and for businesses in general. Though some might still be adamant that social media marketing is…

In the earlier blog, I shared tips on how to engage with guests as soon as they arrive. What happens after the guests have arrived? Does your hotel create an…