Hotel Technology

The past eight months or so have been an eye-opener for the hospitality industry in terms of what works, and what doesn’t. It has become abundantly clear that the…

Technology is no longer a luxury but a necessity in today’s changing hospitality landscape. Computing data is now more important than ever because of the weight of the data…

A beacon is defined by the dictionary as a light that is set up on a high position (a hill or a tower) to send a signal as a sign…

GUEST CONTRIBUTOR: STAAH One of the most common questions we are asked is the terms and conditions that should be used on your booking pages, specifically clauses relating to cancellation.…

What is smart data marketing? As per HeBS Digital, it means the balanced usage of Customer Relationship Management data and intent data points. By collating the two, hotels can make…

To a hotel guest, it may be surprising to see that the same room categories may charge different rates on different dates and days. Or why even similar category hotels…

Carrying on from the previous blogs where we discussed ways by which hotels can outsmart the competition, this blog is dedicated to guest management and how to get them to…

In my earlier publication, I mentioned how the Hospitality Industry is evolving rapidly and hoteliers must juggle multiple hats to stay ahead.For someone like a large hotel chain, there…

According to eMarketer, the number of Smartphone users surpassed 2.6 billion people in 2016, that is nearly 1/3 of the world’s population. 47% of all internet traffic…

For a hotel to close a sale, they need to know their customers inside out. They should anticipate their customer’s needs and demands to have an upper hand while…