Hotel staff

The hospitality industry is heavily dependent on their staff. If the employees are unhappy, unmotivated or dissatisfied it shall reflect heavily on every aspect of a hotel experience from check-in,…

Artificial intelligence and Robots are one of the hottest trends in the hotel industry. Robots manning a check in counter, robotic butlers as a hotel’s concierge; the service aspect…

The internet has changed the way consumers make their purchases in that people can research their options online and read the opinions of their peers. These opinions, or reviews, are…

In the earlier blog, I shared tips on how to engage with guests as soon as they arrive. What happens after the guests have arrived? Does your hotel create an…

In this technology savvy era, everyone has an opinion and even more so if they’ve had a bad experience. Quality service can be a deal breaker to decide whether…

The housekeeping team at a hotel can actually be considered as the unsung heroes of the hospitality industry. Their quality of work and the fluidity in which they function can…

Instagram is the fastest social networking site to hit 100 million monthly active users and generate over 8500 likes and 1000 comments a SECOND compared to the other popular sites…

When guests arrive at your hotel they want to feel safe and sound. They want to be able to let their guard down and relax like they would in the…

The Night Audit is mandatory in a hotel as it completely controls the transactions for a day. It checks all reservation discrepancies, posts charges and generates folios, updates housekeeping status…

Running a hotel can be challenging task as you need to ensure proper return on investment, higher revenues and enough sales to keep the hotel running smoothly. Investment on a…