Hotel guests

With the world finally opening back up, travelers are once more looking to book stays with properties just like yours. However, this isn’t a return to the pre-pandemic normal.…

Across the US, hotels still struggle with travel restrictions. Some states have largely opened up, while others have not. Some nations have opened travel internationally, while others have not. One…

Guest trends change every year as economic conditions, weather, average income and a number of other such variables constantly influence travel plans. But there’s one major factor that plays…

The hotel industry is growing but employee turnover still continues to be a problem. According to data from the Bureau of Labor Statistics’ Job Openings and Labor Turnover, the overall…

In the earlier blog, I shared tips on how to engage with guests as soon as they arrive. What happens after the guests have arrived? Does your hotel create an…

In the previous blog, we spoke about how technology helps in attracting and acquiring guests; a unified distribution system helps hotels enhance their visibility and booking engine allows travelers to…

The earlier blogs focused on Google’s first two stages of the travel; dreaming and researching. These are the stages where your travelers have heard about a destination and are…

We all know that there is only one boss in the hospitality industry – the guest, who has the power to take away business from you by spending elsewhere. It only…

The front desk is the most crucial department of a hotel. The executives have to be warm, welcoming, greet every guest with a smile and then check-in the guest without…