Guest Satisfaction

14 posts
customization of offerings
members

Ways to Drive Higher Revenue with Higher Guest Satisfaction

Manu Sharma
Manu Sharma
What makes a hotel profitable can be narrowed down to one thing: its guests! The guest experience is the main driver of continuous revenue for any successful hotel. When guests…
application of hotel management system
members

How PMS Applications Help Enhance Guest Satisfaction and Employee Longevity

Manu Sharma
Manu Sharma
Using a property management system at your hotel does more than just simplify day-to-day operations. When a hotel invests in a PMS app, they get a robust set of tools…
brand loyalty in hospitality industry
members

10 ways to win more repeat customers at hotels

PRABHASH BHATNAGAR
What drives customer retention strategies in hotels is the first question we need to ask. To answer this question, it is important to first understand that not all guests who…
guest engagement tactics
members

How to Make Guests Happy with Unique Engagement Tactics

Ankur Chowdhury
Ankur Chowdhury
“Your most unhappy customers are your greatest source of learning”. – Bill Gates. For obvious reasons a hotel doesn’t want any unhappy guests; so a hotel manager has to focus…
centralized guest data
members

Data Collection and its Application for the Hotel Industry

Prabhash Bhatnagar
Prabhash Bhatnagar
Technology has indeed positively altered the way any business is run. Almost every hotel owner knows the importance of guest satisfaction; this being one of the prime areas in bringing…
Bed and Breakfast
members

How to Drive More Corporate and Group Bookings

Debiprasad Sarangi
Debiprasad Sarangi
Hotel management is indeed a tricky job and requires hoteliers to don multiple hats to take various decisions. Every guest is unique and has set expectations to be fulfilled. While…
capital investment
members

Automate Operations and Improve Guest Response for Small Independent Hotels

PRABHASH BHATNAGAR
Are the daily operations for your hotel still done manually or via an on-premise system? Are guest requests uploaded in an Excel sheet or are they written down in a…
Guest experience
members

[Infographic] Why maximizing guest satisfaction is everything for a hotelier?

PRABHASH BHATNAGAR
Gone are the days when guests were happy just receiving thank you note or getting service with a smile. In recent times, these are just not enough. In hotel industry,…
economic growth
members

A Heartfelt Tribute to Hoteliers

PRABHASH BHATNAGAR
The hotel industry has been credited for being one of the best industries in the world which contributes enormously to the global GDP. The hoteliers are uncompromising professionals who put…
enhancing guest experience
members

5 Commandments to Delight your Hotel Guests

Rahul Das
Rahul Das
In the hospitality industry, the term hospitality refers to cordial, humble and welcoming to people. As hoteliers, we’d like to consider ourselves as providers of great customer service. Guests…