Gone are the days when guests were happy just receiving thank you note or getting service with a smile. In recent times, these are just not enough. In hotel industry, guest satisfaction is largely hooked upon quality of service. Guests are not only looking for a memorable experience, they also expect stellar service. From restaurants to hotels and everything in between, the job as a hospitality service provider is to maintain happiness and satisfaction of their guests. Hoteliers need to make it a point to keep up with the trends that guests follow by providing personal assistance services or adhering to guest’s preference at the time of their arrival in the hotel.
Have a look at the infographic where we have listed why Guest Satisfaction is Key in the hospitality industry.
Serving people is the foremost activity in hospitality, and providing dynamic service is the reasonable expectation of your guests. Henceforth, how far you go to create compelling guest satisfaction determines the level of success for your hospitality business.
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