Guest experience

The Internet has changed the world. A lot. Consumers no longer bow and scrape to companies. Now, it’s the other way around, which is pretty much how it should…

The Harvard Review claims that customers who had great experiences in the past with a company will spend 140% more compared to people who had poor experiences. Clearly, there is…

This infographic is a snapshot of our upcoming ebook entitled How Can Your Hotel  Attract More Guests? It contains important statistics and facts for you to consider when marketing your…

The internet has changed the way consumers make their purchases in that people can research their options online and read the opinions of their peers. These opinions, or reviews, are…

According to Global Hospitality Insights 2015 by Ernst & Young, new advances in technology continue to alter the relationship between hotels and guests. User-friendly and powerful smartphones and tablets are…

Did you know? Attracting new guests will cost your hotel 5 times more than keeping an existing one.  Research reveals that cost of keeping an existing guest is 10% of…

Italian-American writer and actor Vanna Bonta once said “There is no hospitality like understanding.” When it comes to guest service in the hospitality industry, this statement holds especially true. The…

As a hotel with a restaurant, you would know that a large part of the guest experience depends on the interaction with the waiter. Then, why not have a checklist…

We all know that there is only one boss in the hospitality industry – the guest, who has the power to take away business from you by spending elsewhere. It only…

Communicating with guests is the first step to establishing a smooth path towards a good and memorable guest experience. Today, almost every reservation happens online. The guest makes his choice…