Guest experience
50 posts
Guest experience
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Happy Staff = Happy Guests: 3 Ways you can keep your Hotel Staff Happy
The hospitality industry is heavily dependent on their staff. If the employees are unhappy, unmotivated or dissatisfied it shall reflect heavily on every aspect of a hotel experience from check-in,…
Guest experience
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Mind the Gap: Bridging the crack between hotel Owners and Guest expectations
A hotelier’s perception of his hotel can be strikingly different from that of guests’. This difference can be especially damaging if the hotelier’s perception of guest requirements is…
Guest experience
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[Infographic] Why maximizing guest satisfaction is everything for a hotelier?
Gone are the days when guests were happy just receiving thank you note or getting service with a smile. In recent times, these are just not enough. In hotel industry,…
Guest experience
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The Millennials are here. Is your hotel ready?
What is the big hype about the millennial travellers, why does every industry including the hospitality industry give so much time to the millennial generation?
Well for one thing, globally,…
Guest experience
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Airbnb hacks for hoteliers
Airbnb has seen stupendous growth since its launch in 2008. In just eight years, there have been over 100 million guest arrivals at Airbnb listings, and the company reports more…
Guest experience
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4 great ways for hoteliers to master the world of online reviews
According to a 2015 study made by TripAdvisor, 96% of TripAdvisor users consider reading reviews important when planning trips and booking hotels. 83% of users tend to reference reviews before…
Guest experience
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Hoteliers to watch out for mobile-moments and dayparting in 2017
According to global research firm, eMarketer, in 2015 there were 1.91 billion smart phone users, and that number would increase by 12.6% in 2016 to touch 2.16…
digital detox
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Is your hotel ready for the digital detoxers?
In recent years technology and technological upgrades have been a big part of the hotel’s business plan. Hotels want to offer hi-speed wi-fi, tech-savvy rooms, check in kiosks, robotic…
Guest experience
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One CLOUD fits all – Personalizing the guest experience for the millennial travelers
Guest behavior and spending patterns are constantly fluctuating, but the past decade has witnessed a different scenario. There’s no doubt that the growth of technology within hospitality has played…
chatbot
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Chatbots: The Emerging Trend in Hotel Technology
At the pace in which technology is changing, it’s not only hard to know the new trends; you need to understand the lingo first. The latest ‘in thing’ in…