Guest experience

The hospitality industry is heavily dependent on their staff. If the employees are unhappy, unmotivated or dissatisfied it shall reflect heavily on every aspect of a hotel experience from check-in,…

A hotelier’s perception of his hotel can be strikingly different from that of guests’. This difference can be especially damaging if the hotelier’s perception of guest requirements is…

Gone are the days when guests were happy just receiving thank you note or getting service with a smile. In recent times, these are just not enough. In hotel industry,…

What is the big hype about the millennial travellers, why does every industry including the hospitality industry give so much time to the millennial generation? Well for one thing, globally,…

Airbnb has seen stupendous growth since its launch in 2008. In just eight years, there have been over 100 million guest arrivals at Airbnb listings, and the company reports more…

According to a 2015 study made by TripAdvisor, 96% of TripAdvisor users consider reading reviews important when planning trips and booking hotels. 83% of users tend to reference reviews before…

According to global research firm, eMarketer, in 2015 there were 1.91 billion smart phone users, and that number would increase by 12.6% in 2016 to touch 2.16…

In recent years technology and technological upgrades have been a big part of the hotel’s business plan. Hotels want to offer hi-speed wi-fi, tech-savvy rooms, check in kiosks, robotic…

Guest behavior and spending patterns are constantly fluctuating, but the past decade has witnessed a different scenario. There’s no doubt that the growth of technology within hospitality has played…

At the pace in which technology is changing, it’s not only hard to know the new trends; you need to understand the lingo first. The latest ‘in thing’ in…