In every progressive industry, customer satisfaction is calculated along every step of the way. From the moment a guest books a room all the way through check-out, the business managers…

The importance of Housekeeping in the hospitality industry is perhaps one of the most underplayed concepts. It is one of the most important departments given that maintaining the hygiene, cleanliness,…

Hotel staff get nervous or defensive when they think about guest confrontations. After all, it is not easy to sport a smile when you are at the receiving end of…

One of the most challenging things about working in any customer service industry is keeping your cool when the customer’s temper continues to escalate. No matter how seasoned a…

The Rio Carnival is an elaborate celebration of the Brazilian culture and the joy of life. Since 1723, Rio Carnival has been celebrated at the weekend before the beginning of…

With numerous events happening in Brazil – Rio de Carnival, the upcoming World Cup and the Summer Olympic Games in 2014; there are many reasons to make this South American country…

What do you do when you want to take a break from the stress of a regular lifestyle? You jet set to another destination, to cool your nerves and treat…

It is not a strange fact that OTA’s are known to provide 20% of the total room bookings. While your rooms do get filled to its capacity due to…

Implementing quality services in your hotel will not be at the snap of your finger, but the ideals behind implementing the quality services will make your house fall in order.…

Nothing gets people more fired up than discrepancies related to money. If you don’t follow through on promises made, people would inevitably ask for a return on their investment.…