Yes—and more than you think. In the hotel business, your guests often decide how they feel about your property before they even talk to a single staff member. They’…

OTAs in 2025Online Travel Agencies (OTAs) have become important partners for hotels. Whether you run a city hotel, resort, or guesthouse, OTAs help you reach many travelers worldwide. In 2025,…

I'll never forget the call. 3:17 AM. A concerned night manager: "The ceiling in 304 is leaking." A simple, worn-out washer in the shower above…

Let's be blunt. A guest's data is as sensitive as the cash in your safe. And frankly, the old way of doing things—paper forms, generic…

In today’s hotel industry, your front desk system is more than just a tool for checking guests in and out. It plays a key role in guest satisfaction, staff…

Hotel guest complaints are often seen as challenges, but they actually present a unique opportunity for hotels to improve, build stronger relationships with guests, and enhance their overall operations. How…

Independent hoteliers can learn a lot from the leadership strategies of large hotel chains like Hilton. Christopher J. Nassetta, Hilton’s CEO, has led the company by focusing on strong…

In 2025, your hotel’s reputation is as important as your property’s location or amenities. Guests no longer make decisions solely on price—they check what others say online.…

In 2025, hotels, B&Bs, and small inns are looking for better ways to manage their properties. As more options are available, many hoteliers are moving away from eviivo…