Located barely a few miles away from Dover, the 69 room Carlton hotel is an attractive property ideal for business as well as leisure travelers. New owner Sarath Wickrama intended to get the hotel up-to-speed with modern technology and was unimpressed by the hotel’s outdated ‘18th century’ management methods. Check-ins, reservations, cancellations, all had to be organized by hand, which led to multiple errors.
Having scoured the market for the ideal solution, the hotel settled on Hotelogix and soon noticed better operational efficiency and staff productivity. Being an extensive travelers, Sarath had no problems overseeing his hotel from any part of the world, thanks to the system’s cloud capabilities.
With the role of cloud management tools like the property management system beginning to gain serious foothold in the business strategy of a successful hotel, an increasing number of independent properties are making the switch.
Read all about Sarath Wickrama’s experience here.