Managing a hotel is no walk in the park. It’s a mix of 5-star hospitality, logistics, and tech upgrades that you somehow need to stay on top of without losing your sanity. If you're running a mid-size or luxury hotel, your Point of Sale (POS) system isn’t just a tool – it’s the backbone of your operations. So, why settle for an outdated system when there are plenty of sleek, modern POS tools designed to make your life easier?
In this guide, we’re diving into the best hotel POS systems that are perfect for mid-size and luxury hotels. We’ll keep it real, break down the details, and share some personal insights on what makes these systems stand out. Let’s explore these game-changers!
Why the Right Hotel POS Matters
Ever wondered what happens when your POS system fails during peak season? Picture this: a room service order is delayed, the bartender’s out of sync with the kitchen, and your front desk staff is dealing with an angry guest while trying to process a payment. Not ideal, right?
The best hotel POS system streamlines operations, automates billing, and keeps everything in check. A good POS for in-room dining, restaurant orders, and event bookings can save your staff time and ensure that guests leave with a smile (and not an invoice issue). So, what makes a POS system perfect for hotels? Let’s break it down.
1. Hotelogix POS – Perfect for Small to Mid-Sized Hotels
Key Features:
- Cloud-Based: Access your POS system anytime, anywhere.
-Multi-Outlet Integration: Easily manage multiple outlets, from bars to dining areas.
- Billing Automation: Simplify payments, from room charges to restaurant bills.
-Mobile-Friendly: Staff can take orders and process payments from anywhere on the property.
- Multi-Property & CRS Integration: Streamline operations for hotel chains or groups with seamless multi-property management and centralized reservation systems.
-Central Reservation Office (CRO) Integration: Consolidate all booking information across multiple properties to ensure a smooth and unified guest experience.
Pricing:Starts from $50/month for small hotels, with customized quotes for larger properties.
Why Hotelogix?With seamless integration across various hotel management modules, including multi-property & CRS capabilities and a central reservation office, Hotelogix helps you streamline operations and offer exceptional guest service without the hassle.
2. Toast POS – The All-in-One Hotel POS System
Toast POS is a top contender if you’re looking for a system that offers both reliability and ease of use. It’s cloud-based, meaning you can manage your operations from anywhere. But what really sets it apart is its hotel POS billing automation.
Key Features:
- Cloud POS: Access your system from any device, anywhere. No more being stuck to a desk.
- Flexible Billing: Whether you’re managing multiple outlets or in-room dining, Toast can handle it all.
- Advanced Reporting: Get insights into sales, inventory, and customer behavior.
Pricing:Starts at $79/month, with additional fees for extra features.
What I love about Toast?The system’s easy-to-use interface is perfect for staff training, and its multi-outlet hotel POS integration is a game-changer for big hotels. Need to keep track of everything, from your bar to the front desk? Toast does that with ease.
3. Square for Restaurants – POS Made Simple
We’ve all seen those tiny white card readers, but when it comes to restaurants and hotels, Square offers some seriously robust features. It’s an intuitive option for smaller hotels or those with a focus on POS for in-room dining and food service.
Key Features:
- Easy Setup: No technical headaches here. Square is designed for quick implementation.
- In-Room Dining POS: Perfect for hotel rooms, especially when guests want to place orders without having to call down to the front desk.
- Customizable Options: Tailor Square to meet your specific needs—whether it’s fine dining or casual.
Pricing:Free for basic features, with additional costs for advanced options like reporting and in-depth analytics.
Square’s simplicity is a huge win for many hotel operators, especially those who don’t want to get bogged down by overly complicated setups. Need to split checks or manage tips? It’s seamless.
4. Lightspeed POS – Luxury Hotel POS at Its Best
If you’re running a luxury hotel, Lightspeed POS is your VIP ticket to smooth operations. The system integrates seamlessly with other hotel management software, offering exceptional service when it comes to multi-location setups.
Key Features:
- Multi-Outlet POS: Perfect for hotels with several dining venues, bars, or cafes.
- Cloud-Based: Like the other systems, Lightspeed is cloud-powered, which means you can access everything from anywhere.
- Real-Time Reporting: Get actionable insights to improve service and optimize inventory.
Pricing:Starts at $69/month, with additional charges for advanced features.
Lightspeed brings the best of both worlds – user-friendly and feature-packed. It’s ideal if your hotel has multiple restaurants or dining outlets. Trust me, you’ll love how easy it makes tracking every dish and drink.
5. Oracle MICROS – Perfect for Large Operations
For those running a large luxury hotel or a chain of properties, Oracle MICROS is hard to beat. This is the best hotel point of sale system for those looking for advanced features and heavy-duty integration with other hotel software.
Key Features:
- Enterprise-Level Integration: Syncs with property management systems (PMS), OTA integrations, and more.
- Flexible Payment Solutions: Handle everything from credit cards to mobile payments.
- Advanced Reporting: Dive deep into guest spending behavior and trends.
Pricing:Customized pricing based on property size and needs.
Oracle MICROS is designed for large-scale operations, and while it may be overkill for small or mid-sized hotels, its multi-outlet POS capabilities make it perfect for massive hotels with several restaurants, bars, and event spaces.
6. Revel Systems - Best for Bars and Restaurants
For hotels that serve a lot of drinks (think upscale bars or resorts), Revel Systems is the POS you need. It's highly specialized for hospitality POS, particularly in fast-paced environments like bars and restaurants.
Key Features:
- Advanced Inventory Management: Keep tabs on every bottle, glass, and ingredient.
- Mobile POS: Wait staff can take orders from anywhere, reducing wait times and improving guest experience.
- Guest Profiles: Track spending patterns to offer personalized promotions.
Pricing:Starts at $99/month, with extra fees for advanced features.
The great thing about Revel is that it's not just a POS - it's a total business management tool. From sales analytics to employee scheduling, it can handle everything.
7. Cloudbeds POS - Best for Small to Mid-Size Hotels
Cloudbeds is a cloud POS system that's designed with smaller hotels in mind but offers plenty of features for larger operations too. It integrates seamlessly with their PMS software, giving you a streamlined system that covers both front desk and back-end operations.
Key Features:
- Integrated Payments: Eliminate the hassle of multiple payment providers with all-in-one processing.
- Customizable Interface: Tailor the system to your hotel's needs, whether that's restaurant orders or room service.
- Mobile Capability: The mobile app allows your staff to serve guests on the go.
Pricing:Customized pricing based on property needs.
Cloudbeds makes managing a multi-outlet hotel POS system feel like a breeze, making it a top pick for both smaller hotels and growing operations.
8. POSist - Simple & Smart for Hotels
For hotels that don't need anything too complicated but still want reliability, POSist is a go-to choice. It's simple, smart, and perfect for mid-size hotels that want to stay on top of orders without too much tech overwhelm.
Key Features:
- Multi-Currency Support: Great for hotels with international guests.
- POS for In-Room Dining: Track every guest meal, snack, and minibar order.
- User-Friendly Interface: No training needed - your team can get started right away.
Pricing:Starts at $49/month, with additional features available.
POSist is particularly effective for casual dining hotels, but it doesn't skimp on the features needed for hotel POS billing automation.
9. Agilysys POS - Perfect for Resorts & Large Properties
When it comes to luxury resorts or large properties with high traffic, Agilysys POS is a heavy hitter. It's ideal for hotels with lots of restaurants, bars, or spa services.
Key Features:
- High-Traffic Operations: Built to handle heavy usage and multiple outlets.
- In-Room Ordering: Make guest experience easier by enabling them to order from their room without leaving the bed.
- Integrated Payments: Handle complex billing, from food and beverage to spa services.
Pricing:Customized pricing based on the property size and features.
Agilysys delivers the goods for big hotels that require scalability and top-notch performance under pressure. If you're running a large property or resort, this is the best hotel POS software you'll find.
10. Aloha POS - Best for Hotel Restaurants
While not mentioned in the original list, Aloha POS deserves recognition as a top contender for hotel restaurants. It's been a staple in the hospitality industry for years, known for its reliability and food service-specific features.
Key Features:
- Restaurant-Focused Design: Built specifically for food service operations.
- Tableside Ordering: Servers can input orders directly at the table.
- Kitchen Display System: Streamlines communication between front-of-house and kitchen staff.
Pricing:Custom pricing based on configuration and number of terminals.
Conclusion: Finding Your Perfect Hotel POS
Now that you've seen the options, let's wrap it up! The right hotel POS system is key to streamlining operations, improving guest experiences, and increasing revenue.
For something simple and cost-effective, Hotelogix, Square and ShopKeep are great choices, especially for small to mid-sized hotels. Hotelogix stands out with its multi-property & CRS integration and central reservation office capabilities.
If you need more advanced features, Toast POS, Oracle MICROS, and Agilysys are ideal for larger properties.
No matter the choice, hotel POS billing automation will boost efficiency and reduce operational headaches. Pick the system that best suits your hotel and start running your operations like a pro.
Final Tip: Always request a demo before committing to ensure the system fits your specific property's needs. Many providers offer free trials - take advantage of them to test drive the software with your team.