online reputation
5 posts
members
Managing Guest Conflict and Online Reputation
Online reviews – they’re everywhere today. From e-commerce stores to hotels, people love to share their thoughts about their experiences. It’s about more than just venting when you have…
members
Explained: How your hotel’s online reputation management influences customer retention
Sample this – Patrick wants to book two nights at a luxury hotel and starts his online research by looking at a couple of options. He somehow happens to see your…
hotel booking
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5 simple ways independent properties can step up their review management
A hotel’s reputation is largely based on the reviews that it receives and the manner in which they are responded to. Gone are the days when a traveller blindly…
Direct booking
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Key Takeaways from our Webinar: Increasing Yield Through the Power of Direct Bookings
We concluded our latest webinar recently, where we discussed the significance of direct booking for independent hotels. Studies have proven time and again that direct bookings are more profitable than…
guest reviews
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Ways to Manage Your Hotel's Online Reputation
In the hospitality industry, reputation is everything. It’s never been easier for a customer to leave their remarks about an experience to you, or to the rest of the…