hotelogix

According to Global Hospitality Insights 2015 by Ernst & Young, new advances in technology continue to alter the relationship between hotels and guests. User-friendly and powerful smartphones and tablets are…

Checking in to a hotel room, I realize how  pleasant I feel when the staff greets me with a smile and assists me with my luggage and processes right from…

In our recently held webinar ‘How to Maximize Reviews on TripAdvisor’, we had hoteliers and accommodation providers from all over the world joining us. We got an overwhelming response from…

The hotel industry has evolved from mere spreadsheets to new-age technology that runs hotel functions smoothly, decreasing dependency on human resources. A few decades ago, if someone had to make…

Our recent webinar on maximizing reviews on TripAdvisor brought together a lot of hoteliers and professionals from the hospitality industry. It was clearly a topic that interested all kinds of…

Did you know? Attracting new guests will cost your hotel 5 times more than keeping an existing one.  Research reveals that cost of keeping an existing guest is 10% of…

Italian-American writer and actor Vanna Bonta once said “There is no hospitality like understanding.” When it comes to guest service in the hospitality industry, this statement holds especially true. The…

In the earlier blog, I shared tips on how to engage with guests as soon as they arrive. What happens after the guests have arrived? Does your hotel create an…

Hotel Review sites ( especially TripAdvisor) have redefined the way travelers book their accommodation. Reviews on a hotel are one of the primary factors that travelers today consider before booking their…

As a small independent hotel, reviews are an increasingly important part of the customer journey for my guests ~ nearly all of whom find us online because we have no front…