Guest experience

Hospitality industry is known for providing exceptional guest experience. For your small independent hotel, losing a guest to your competitor would be a nightmare. Getting guest service right is not…

Hotels generate enormous data on a daily basis which can be used to derive a good amount of business intelligence that can be further utilized in various departments. This data…

Housekeeping department is undoubtedly one of the most important departments in the hotel industry as its performance determines the guest satisfaction rate. The housekeeping department is by and large the…

If your hotel is in an area that has a distinct peak season, you are well aware of what it means to deal with the chaos of bookings around that…

Big Data Today We live in the times when 2.5 quintillion bytes of data is being created every day. In fact terabytes of data on travel behaviour alone is…

Checking into a hotel is another elaborate getaway experience for your guests who want to taste the tranquility far away from the hustle and bustle of the daily hectic life.…

Making certain that your hotel guests have a pleasant guest experience even before they enter the hotel premises, is a great way to make certain they are in high spirits…

Your hotel staff does more than fluff pillows and greet guests at check-in and checkout. It is vital that your employees are within the reach of the guests throughout their…

In every progressive industry, customer satisfaction is calculated along every step of the way. From the moment a guest books a room all the way through check-out, the business managers…