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While room sales are the primary source of income for your hotel, focusing solely on them can limit your hotel's potential. There are other ways to increase revenue by offering additional services and enhancing the guest experience. In this blog, we'll explore simple strategies to boost your hotel's revenue without solely relying on room sales.

1. Focus on Guest Experience for Better Revenue Management

Providing a great guest experience is key to increasing revenue. Happy guests are more likely to return, recommend your hotel to others, and spend more during their stay. Here's how you can improve their experience and increase revenue:

Upselling Options That Add Value

Upselling involves offering guests additional services that enhance their stay. Here are some examples:

Upsell Option

Why it Adds Value

Luxury Bedding & Pillows

Provides a more comfortable and restful stay.

Early Check-in/Late Check-out

Offers flexibility for guests with varying schedules.

Spa Services

Helps guests relax and feel pampered, enhancing their overall experience.

Room Upgrades

Offers more space or better views for guests seeking added comfort.

Fact: A study by UpsellGuru in March 2025 highlighted that hotels focusing on personalized upselling strategies saw a 15% increase in ancillary revenue. 

Tip: Ensure that basic services (like regular bedding) are of high quality. Don't make guests feel they need to upgrade to get a good experience.

2. Improve the Booking Experience

An easy and pleasant booking process can lead to more revenue. Here's how to enhance it:

Add Upsells During Booking

Make sure guests are aware of additional services while booking. This gives them a chance to choose what they want before arriving.

Upsell Opportunity

How to Add It During Booking

Room Upgrades

Display different room options with better views or more space.

Add-ons like Breakfast

Offer breakfast or other services at a discount when guests book.

Promotions or Discounts

Bundle services together or offer a discount for early bookings to encourage upsell purchases.

Visuals help a lot—showing pictures of upgraded rooms or meals can increase interest.

3. Offer More Services to Make Extra Money

While room sales are important, there are other services you can offer that guests will be happy to pay for. Here are some ideas:

Revenue-Boosting Hotel Services

Service

Why It Increases Revenue

Spa & Wellness

Relaxation services like massages or facials are a great upsell.

Food & Beverage

Offering room service or special dining options brings in more money.

Event Hosting

Rent out your meeting rooms, banquet halls or outdoor spaces for events.

Tours & Activities

Offer guests local tours, excursions, or activities they can enjoy.

Case Study: New World Hoiana Beach Resort in Vietnam achieved a 60% increase in upsell revenue in 2025 by implementing a personalized upselling strategy. 

Make sure guests know what services you offer by showing them clearly during the booking process and at check-in.

4. Ask for Upsells: Just Ask Them

Sometimes, the best way to increase revenue is to simply ask. When you ask guests about upgrades, many will choose to take them.

Upsell Example

Situation

Suggested Script

Room Service

“We have a special room service deal tonight – two entrees and sides for just $XX. Would you like to enjoy it in your room?”

Spa Services

“Would you like to add a relaxing massage to your stay? We’re offering a 60-minute massage for $XX.”

Late Check-out

“If you need extra time, you can check out at 2 PM for just $XX.”

Fact: A study published in Spa Business Magazine in 2025 found that upselling bids from repeat and long-haul guests are more likely to be accepted, especially when offered during check-in. 

Asking directly helps guests make a choice quickly and easily.

5. Automate Upselling

It's better to automate upselling so that it happens every time, even if your staff forgets. This way, you can increase revenue without relying on anyone to remember to ask.

Automating Upsells at Key Touchpoints

Touchpoint

How to Automate Upselling

Booking

Integrate upsell options directly into your Web Booking Engine (WBE) so guests can select upgrades when they book.

Pre-arrival Emails

Send an email before the guest arrives, offering room upgrades or extra services at a discount.

Check-in Process

Use your Guest Services App to offer upsells during check-in.

In-room Promotions

Put upsell offers in guest rooms or through your hotel’s app.

Automation ensures that upsells are always offered without staff needing to ask each guest personally.

6. Hotelogix: The Right Tools for Revenue Growth

Upselling works better when you have the right tools. With Hotelogix, you can use the Web Booking Engine (WBE) and Point of Sale (POS) system to offer upsells before guests even arrive. You can also manage multiple properties with the Central Reservation Office (CRO) system, making it easier to increase revenue across your hotel group.

Hotelogix helps you manage upselling at all guest touchpoints, ensuring guests know about your services and giving them easy options to upgrade.

7. Conclusion: Upselling Is Key to Hotel Revenue Growth

In the end, hotel revenue management is about offering more than just rooms. It’s about creating an experience that makes guests want to pay more. Whether it’s offering room upgrades, special services, or personalized packages, upselling can help you increase revenue while improving the guest experience.

With Hotelogix, automating upsell offers and integrating them into your Web Booking Engine and Guest Services App makes it easy to increase revenue. By implementing these strategies, you can make more money and keep your guests happy, making them more likely to return and recommend your hotel.