Hotel guest

6 posts
enhance guest experience
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What Should I Do to Improve the Guest Booking Experience on My Website?

Manu Sharma
Manu Sharma
The experience your guests enjoy will play a central role in the success (or lack thereof) that your hotel experiences. However, too many hotel owners and managers assume that the…
best hotel chains
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How technology elevates guest experience in the hospitality industry

Manu Sharma
Manu Sharma
Today’s modern, tech-savvy, and well-informed guests are a difficult lot to satisfy. Their expectations are rapidly changing, they need value for their money, and they won’t accept anything…
backpacker
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Strategic Segmentation of Hotel Guest Personas

Rajita Rajan
Rajita Rajan
Hotels or accommodation providers get a variety of guests. While it may not be possible to give them strict labels, it is considered useful to segment the guests under certain…
best hotel chains
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Tips to exceed guest experience at your hotel chain

Manu Sharma
Manu Sharma
Hotel management tips for a perfect guest experience at hotel chains In the hospitality industry, the guest experience is all about creating memories. Memories that your guests would love to…
front desk
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Front Desk Is Also Your Hotel’s Marketing Desk

Debiprasad Sarangi
Debiprasad Sarangi
The front desk is synonymous with helping, fixing, reaching out and approaching all hotel guests. It is the first visible staff space that a hotel guest encounters when they enter…
Guest confrontations
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Negative or Scathing Hotel Guest Criticism? How to Make the Most Out Of It!

Debiprasad Sarangi
Debiprasad Sarangi
Hotel staff get nervous or defensive when they think about guest confrontations. After all, it is not easy to sport a smile when you are at the receiving end of…