hospitality industry

Big hotel chains may have deep pockets and large marketing departments. But boutique and independent hotels have something equally powerful — authenticity, agility, and a personal  guest experience that large chains…

What if the key to transforming guest satisfaction, boosting revenue, and reducing staff turnover had little to do with your building—and everything to do with your people and their…

Going green seems to be on every business’s mind these days, with good reason. It seems every day new reports emerge about how unsustainable practices are fueling climate change…

After the coronavirus pandemic’s impact brought the world to a sudden standstill, recovery has been slow and dismal for many industries. The future of the hospitality and tourism industry…

The Great Resignation has produced employee exits in multiple industries as we’ve never seen before in our history. Specific industries have been impacted more than others, and the hospitality…

AI – artificial intelligence – is everywhere these days. It’s baked into your smartphone, your desktop and laptop, your virtual assistant, your smartwatch, and so much more. It’s also found…

Like other sectors, data plays a significant role in today’s modern hospitality industry. When interpreted with perfection and analyzed efficiently, data helps hotel decision-makers make business-critical decisions based on…

The hospitality industry is more competitive than ever before. Hotels are forced to target the same travelers, and the lingering effects of the pandemic continue to create waves for hotel…

To say that 2020 was a rough year for hospitality businesses is a massive understatement. It was a time of incredible upheaval, and it didn’t end when 2021 was…