The housekeeping team at a hotel can actually be considered as the unsung heroes of the hospitality industry. Their quality of work and the fluidity in which they function can…

No traveler today prefers a circuitous approach to booking a hotel of his choice. If given an option, the new-age traveler would like to manage his accommodation and trip planning…

As a hotel owner, we understand that customer satisfaction and maximizing revenue are at the forefront of your concerns and decision-making. In using a cloud based PMS, both of these…

Communicating with guests is the first step to establishing a smooth path towards a good and memorable guest experience. Today, almost every reservation happens online. The guest makes his choice…

In the hospitality industry, reputation is everything. It’s never been easier for a customer to leave their remarks about an experience to you, or to the rest of the…

A day in a hotelier’s life can be highly stressful because of the duties that one has to handle and oversee like managing guests, overlooking operations, handling staff, managing…

Reports are an essential part of hotel management as they play a huge impact in tracking and analyzing the hotel performance and growth. Reports are important for the management who…

Motels are a temporary resort and they often run on last minute walk-ins.  Due to this, there are often circumstances where the rooms remain unoccupied during nights. Some of the…

Staff turnover is common in industries but it is more common in the hospitality and aviation industries. As per a study conducted by American Hotel & Motel Association, average turnover…

Small hotels have limited resources and there is often a case of one man show at the front desk. The same employee has to simultaneously attend to different guests with…