Guest Experience is Key to Hotel Success In the hotel business, guest satisfaction directly impacts performance. A happy guest comes back, leaves good reviews, and recommends your property to others.…

In today’s digital-first world, most guests discover a hotel long before they step into the lobby. What they see online—your photos, blogs, videos, and even your responses to…

Why Guest Complaints Matter Every hotelier knows this — one unhappy guest can undo the effort of ten happy ones. In today’s world, guests are quick to share their opinions…

Tips to Reduce Guest Acquisition Costs for Hotels In today's competitive hotel industry, managing guest acquisition costs (CAC) is crucial. Is it worth spending $40 per guest to…

Cloud or On-Premises Hotel PMS: What Works Best for Hotels? The Hotel Property Management System (PMS) has been around since the 1970s. In the past, hotels used on-premises PMS systems…

This blog talk about a few tips and tricks on how to create a guest-centric hotel. Plus, it also talks about how to leverage a hotel management software to become guest-centric.…

The New Era of Revenue Management The hospitality industry has been navigating uncharted waters in the wake of the pandemic. With travel behavior evolving and traditional forecasting methods falling short,…

Running a small hotel comes with its own set of challenges—managing reservations, tracking guest requests, coordinating staff, and handling billing can quickly become overwhelming. That’s where Property Management…