Football or otherwise known as soccer, is one of the most popular sports across the world. Globally, people have grown up playing on the local football pitch and cheering for…

Making certain that your hotel guests have a pleasant guest experience even before they enter the hotel premises, is a great way to make certain they are in high spirits…

The front desk is synonymous with helping, fixing, reaching out and approaching all hotel guests. It is the first visible staff space that a hotel guest encounters when they enter…

Eco-friendly concepts in the form of ‘green technology’ are gathering more mileage by the day. Responsible environmental policies have evidently made the hospitality industry to go green as well.…

Your hotel staff does more than fluff pillows and greet guests at check-in and checkout. It is vital that your employees are within the reach of the guests throughout…

In every progressive industry, customer satisfaction is calculated along every step of the way. From the moment a guest books a room all the way through check-out, the business…

The importance of Housekeeping in the hospitality industry is perhaps one of the most underplayed concepts. It is one of the most important departments given that maintaining the hygiene, cleanliness,…

Hotel staff get nervous or defensive when they think about guest confrontations. After all, it is not easy to sport a smile when you are at the receiving end of…

One of the most challenging things about working in any customer service industry is keeping your cool when the customer’s temper continues to escalate. No matter how seasoned a…

The Rio Carnival is an elaborate celebration of the Brazilian culture and the joy of life. Since 1723, Rio Carnival has been celebrated at the weekend before the beginning of…