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The Evolution of Hotel Room Service

Debiprasad Sarangi
Debiprasad Sarangi

The Evolution of Hotel Room ServiceIs Traditional Hotel Room Service Passé?

One of the many advantages of staying in a hotel that offers room service is not having to worry much at all. The staff of the hotel makes sure that the guests have a stress-free, comfortable stay. From making the guest room as luxurious as possible, to making sure guests are given the best of treatment during their stay, the room service staff is always on their feet. Guests could wrap up in a cozy bathrobe, put their feet up and relax without ever having to step out of their hotel room.

Traditional room services include facilities like meals being served in your room, or whatever you ask for. Room service has its own benefit like you don’t have to step out of your room but to avail these services; one has to pay a steep price. It is much more economical to just head down for a meal to the hotel restaurant. Traditional room service method is, definitely, the epitome of luxury but times are changing and the novelty of having a full meal in the comfort of a hotel bed is waning. Hotels can no longer depend on that revenue.

The Changing Face of Hotel Room Service:

Throughout the country, the revenue brought in by room service has been gradually decreasing, and hotels have responded by scaling back their room service offerings. Some properties are choosing to limit their room service menu and hours to cut back on costs. Others have chosen to add grab-and-go style markets in their hotels in lieu of room service. It all depends on what the guests at your property are demanding, of course.

Times are changing, and so is the outlook of hotel room service.  Hotels have evolved beyond the traditional room service methods. Many hotels have stopped offering room services and are encouraging guests to come out of their rooms to explore new amenities like mini bars, spas, multi-cuisine restaurants and more. They are now using a point of sale system on their property to manage these amenities.

How Does a POS System Help?

The new trend is having a point of sale system on your property which will help you manage charges of all the amenities like restaurant, spa and minibar in one place. This streamlined process allows you to keep track of order status and billing of all services.

As the face of room service continues to change, don’t get lost in the shuffle.

Take a free trial to see if it works for your hotel.