A day in a hotelier’s life can be highly stressful because of the duties that one has to handle and oversee like managing guests, overlooking operations, handling staff, managing inventories and above all keeping the hotel running successfully throughout the year.
Since hoteliers don’t find enough time, it’s advisable to read books that can impart useful knowledge for you to put into practice.
As my earlier blog ‘5 books every hotelier should read’ drew appreciation from many in the hotel industry, I decided to pen down 5 more interesting and informative books.
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz Carlton Hotel Company: Written by Joseph Michelli, the book is a must-read for those who want to create a memorable customer experience. The book highlights important elements like evolving needs of the customers and how to anticipate their unexpressed desires, how to empower the hotel staff and how to develop a training regimen for them. The book cites examples of inspiring stories of employees coming from various hotels around the world. The book will help hoteliers create a superior guest experience.
How to Run a Great Hotel: Written by Enda M. Larkin, the book is ideal for hotel owners and managers who want to achieve lasting business success. The book highlights crucial stages that will help the hoteliers plan strategies, enhance leadership skills, engage employees and attain customer focus. All these factors will help contribute to building a successful hotel.
Chocolates on the Pillow Aren’t Enough: Reinventing the Customer Experience: Written by Jonathan M. Tisch and Karl Weber, the book helps shares tips with hoteliers on how to cater to today’s internet savvy travelers. The author, Jonathan has been a prominent figure in the travel and hospitality industry. He shares tips with readers on how to treat the guests, address their requirements and eventually turn them into recurrent guests. You can learn and adopt strategies on maximizing the guest experience.
100 Tips for Hoteliers: What every successful hotel professional needs to know and do: Written by Peter Venison, the book is known to be a best seller in the hotel industry. The book helps hoteliers by sharing tips at every stage of their journey starting from the inception of the hotel to handling operations efficiently. The book is highly recommended for practicing hotel managers as it provides a checklist of what they can expect.
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nterviewing Successful Hotel Managers: Written by Lily Lin, the book features 44 interviews of leaders from the world’s top luxury brand hotels. They talk about how hospitality executives handle business and personal challenges. This book is a must-read for those who wish to have a successful innings in the hospitality management space. The book gives an insight into the attitude, drive, beliefs and personal outlook that helped these successful hoteliers reach a prominent stage of their career.
To learn more about how your hotel can get higher returns on guest experience at every stage of the guest life cycle, read our latest e-book Simple Ways to Enhance Guest Experience.