Italian-American writer and actor Vanna Bonta once said “There is no hospitality like understanding.”
When it comes to guest service in the hospitality industry, this statement holds especially true. The most effective guest experience practices are often the most simple. Just like these 10 easily actionable ideas that can help take guest experience a notch higher at your hotel.
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Let me know if these ideas work for you! If you have any more suggestions, feel free to share them in the comment box below.
About the Author:
Joanna’s motto is Simple Excellence. Having grown up in the hospitality industry, she knows the trade inside out. Her passion is ‘customer experience’, and helping you improve this for your customers. As far as she is concerned, there is no excuse for poor customer service! She provides solutions, advice, assessment, inspiration, training and support in the customer service industry, specializing in hospitality and catering.
Her other passions in life are nutrition and fitness. When she is not working or training, you will find her enjoying the great outdoors with her daughter and friends. Connect with Joanna on linkedin.com/in/simpleexcellence or drop her an email on simpleexcellence@gmail.com
Learn how simple ideas can enhance guest experience