staff training

2 posts
Guest experience

[Infographic] Why maximizing guest satisfaction is everything for a hotelier?
Gone are the days when guests were happy just receiving thank you note or getting service with a smile. In recent times, these are just not enough. In hotel industry,…
Hotel staff

How To Train Your Hotel Staff To Attend To Guests?
Every member of the team at a hotel has to learn customer service skills that go above and beyond a guest’s expectations. While some employees may come to the…