simple ways to enhance guest experience

We all know that there is only one boss in the hospitality industry – the guest, who has the power to take away business from you by spending elsewhere. It only…

Hospitality industry is known for providing exceptional guest experience. For your small independent hotel, losing a guest to your competitor would be a nightmare. Getting guest service right is not…

HSMAI’s Digital Marketing Strategy Conference is back this year and taking place in Marriott Marquis, New York on February 24, 2015. The conference will house industry leaders from various…

Today’s traveler is tech-savvy, well-researched and has very different expectations from a trip and hotel stay than he would have in the past. Hoteliers need to understand these changing…