how to respond to negative hotel reviews

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benefits of cloud based pms
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How can "Reviews" feature become a boon in disguise for a Hotel?

PRABHASH BHATNAGAR
Every hotelier is familiar with the impact of online reviews on the hotel industry. Online reviews and feedback are the main ingredients for a hotel’s success. Understanding the needs…
hotel review management
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Responding to online hotel reviews – A Beginner’s guide

Prabhash Bhatnagar
Prabhash Bhatnagar
88% of buyers are influenced in their buying decision by reviews. (Source) Online hotel guest reviews are invaluable to hotels, today. And honestly, each of us would vouch for this.…