Hoteliers
13 posts
customer relationship manager
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How Your Hotel Travel Desk Can Elevate The Guest Experience?
Your hotel staff does more than fluff pillows and greet guests at check-in and checkout. It is vital that your employees are within the reach of the guests throughout their…
Guest confrontations
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Negative or Scathing Hotel Guest Criticism? How to Make the Most Out Of It!
Hotel staff get nervous or defensive when they think about guest confrontations. After all, it is not easy to sport a smile when you are at the receiving end of…
cloud pms
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Know how to implement quality services, effortlessly!
Implementing quality services in your hotel will not be at the snap of your finger, but the ideals behind implementing the quality services will make your house fall in order.…