guest satisfaction in hotel industry
3 posts
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Ways to Drive Higher Revenue with Higher Guest Satisfaction
What makes a hotel profitable can be narrowed down to one thing: its guests! The guest experience is the main driver of continuous revenue for any successful hotel. When guests…
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How PMS Applications Help Enhance Guest Satisfaction and Employee Longevity
Using a property management system at your hotel does more than just simplify day-to-day operations. When a hotel invests in a PMS app, they get a robust set of tools…
better customer satisfaction
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Explained: How your hotel’s online reputation management influences customer retention
Sample this – Patrick wants to book two nights at a luxury hotel and starts his online research by looking at a couple of options. He somehow happens to see your…