Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience

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100 Tips for Hoteliers: What every successful hotel professional needs to know and do
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5 books every hotelier should read – Part II

PRABHASH BHATNAGAR
A day in a hotelier’s life can be highly stressful because of the duties that one has to handle and oversee like managing guests, overlooking operations, handling staff, managing…