PRABHASH BHATNAGAR

Cloud based SaaS companies have levelled the playing field, particularly for small and mid-sized hoteliers who have been unable to access modern management technology due to financial barriers and more.…

When it comes to distributing room inventory online, independent hotels have typically struggled when compared to larger branded properties. Some of these challenges, such as lack of online knowledge and…

According to Global Hospitality Insights 2015 by Ernst & Young, new advances in technology continue to alter the relationship between hotels and guests. User-friendly and powerful smartphones and tablets are…

Checking in to a hotel room, I realize how  pleasant I feel when the staff greets me with a smile and assists me with my luggage and processes right from…

The hotel industry has evolved from mere spreadsheets to new-age technology that runs hotel functions smoothly, decreasing dependency on human resources. A few decades ago, if someone had to make…

Our recent webinar on maximizing reviews on TripAdvisor brought together a lot of hoteliers and professionals from the hospitality industry. It was clearly a topic that interested all kinds of…

Did you know? Attracting new guests will cost your hotel 5 times more than keeping an existing one.  Research reveals that cost of keeping an existing guest is 10% of…

In the earlier blog, I shared tips on how to engage with guests as soon as they arrive. What happens after the guests have arrived? Does your hotel create an…

When guests arrive, most hotels simply guide them to the front desk for check-in and then escort them to their room. Have you ever thought what can make your hotel…

In the previous blog, I shared tips on how hotels can engage with their guests prior to their arrival to provide a great experience and build a long-term relationship. Let’…