PRABHASH BHATNAGAR

Checking in to a hotel room, I realize how  pleasant I feel when the staff greets me with a smile and assists me with my luggage and processes right from…

The hotel industry has evolved from mere spreadsheets to new-age technology that runs hotel functions smoothly, decreasing dependency on human resources. A few decades ago, if someone had to make…

Our recent webinar on maximizing reviews on TripAdvisor brought together a lot of hoteliers and professionals from the hospitality industry. It was clearly a topic that interested all kinds of…

Did you know? Attracting new guests will cost your hotel 5 times more than keeping an existing one.  Research reveals that cost of keeping an existing guest is 10% of…

In the earlier blog, I shared tips on how to engage with guests as soon as they arrive. What happens after the guests have arrived? Does your hotel create an…

When guests arrive, most hotels simply guide them to the front desk for check-in and then escort them to their room. Have you ever thought what can make your hotel…

In the previous blog, I shared tips on how hotels can engage with their guests prior to their arrival to provide a great experience and build a long-term relationship. Let’…

In the previous blog, we spoke about how technology helps in attracting and acquiring guests; a unified distribution system helps hotels enhance their visibility and booking engine allows travelers to…

The earlier blogs focused on Google’s first two stages of the travel; dreaming and researching. These are the stages where your travelers have heard about a destination and are…

With more and more hotels entering into the industry, the competition is getting tougher by the day and hotels are struggling to differentiate themselves. Like I mentioned in my previous…