ways to improve customer service in hotels
2 posts
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Explained: How your hotel’s online reputation management influences customer retention
Sample this – Patrick wants to book two nights at a luxury hotel and starts his online research by looking at a couple of options. He somehow happens to see your…
client experience
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How does your hotel’s customer service training affect customer experience?
If you are a property owner in the tourism and hospitality sector, a simple formula that you can employ to have a successful business is – people buy from people. The…