Negative Hotel Reviews

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Handling unpleasant guests – a hotel manager’s worst nightmare

Prabhash Bhatnagar
Prabhash Bhatnagar
Running a successful hotel business is all about being hospitable – it’s the very essence of the industry itself. Unfortunately, it’s not a perfect world and every now and…
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The A to Z of Handling Negative Hotel Reviews Online

Rahul Das
Rahul Das
A PhocusWright study points out that 53% travelers won’t make a booking if a hotel does not have online reviews. Travelers use reviews to research accommodation options and to…