hotel customer experience

Today’s modern, tech-savvy, and well-informed guests are a difficult lot to satisfy. Their expectations are rapidly changing, they need value for their money, and they won’t accept anything…

Hotel management tips for a perfect guest experience at hotel chains In the hospitality industry, the guest experience is all about creating memories. Memories that your guests would love to…

I’d recently come upon an article that discussed the classic service industry vs. Hospitality industry debate. And like most other things in life, I concluded that they are interconnected.…