customer retention strategies

2 posts
better customer satisfaction
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Explained: How your hotel’s online reputation management influences customer retention

Manu Sharma
Manu Sharma
Sample this – Patrick wants to book two nights at a luxury hotel and starts his online research by looking at a couple of options. He somehow happens to see your…
brand loyalty in hospitality industry
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10 ways to win more repeat customers at hotels

PRABHASH BHATNAGAR
What drives customer retention strategies in hotels is the first question we need to ask. To answer this question, it is important to first understand that not all guests who…