customer retention strategies
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better customer satisfaction
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Explained: How your hotel’s online reputation management influences customer retention
Sample this – Patrick wants to book two nights at a luxury hotel and starts his online research by looking at a couple of options. He somehow happens to see your…
10 ways to win more repeat customers at hotels
What drives customer retention strategies in hotels is the first question we need to ask. To answer this question, it is important to first understand that not all guests who…