It’s no secret that managing the various aspects of your property can be pretty challenging. There’s so much more to it than just running a streamlined front desk and keeping rooms clean. You must also contend with guest expectations, trends in the industry, and still try to balance guest experience with profitability. For too many property owners, it’s a tightrope walk that threatens to send them over the edge. The good news is that modern tools like the Hotelogix POS can deliver critical capabilities and the flexibility that you need for success. From easy housekeeping to better restaurant management, our system offers ease of access, customization capabilities, and so much more.
Nail the Basics
There’s a certain baseline in terms of service that guests expect when they stay at a hotel. These “basics” must be gotten right from the very beginning or you risk guest dissatisfaction and negative reviews. Too many of those will drive away potential guests, creating a snowball effect.
With our POS, you’re able to easily nail the basics so you can focus on exceeding expectations and generating positive reviews. How does this work?
Our POS helps you keep track of everything and connect it all not just to a room number, but to a guest’s account. That offers easy billing for anything that might cost extra, ensuring that not only are you able to deliver outstanding service, but improve profitability, as well.
Of course, you cannot forget the importance of cleaning and sanitation. One of the most challenging things for a busy hotel to manage is housekeeping. Which rooms are occupied? When were they last cleaned? How do you handle guest requests for extra sundries, towels, and the like?
With our system, it’s a breeze track which rooms need to be cleaned, lock them out of inventory, manage maintenance, and generally ensure that you’re always able to put your best foot forward.
Keeping Up with Trends
Another benefit of our POS is that it enables you to keep up with modern trends. For instance, in-room dining has become a norm for workcations. It’s also preferred by those who are concerned about health and wellness and prefer to dine in the comfort of their room (maskless) rather than in a potentially crowded dining room.
Our POS makes restaurant management far simpler. There’s more to it than just streamlining restaurant reservation management and ensuring accuracy in billing for in-room dining, though. It can even help ensure that you’re able to accurately record extra restaurant-related services, from room service to managing reservations for the dining room.
For instance, suppose you offer dinner to guests on a specific rate plan. The Hotelogix POS automatically records extra services offered in their correct POS points. With that information, tracking the number of dinners to be prepared, which rooms/guests receive those dinners, and other related factors becomes simpler and easier.
The restaurant management POS can also streamline other aspects of the process. For instance, you’re able to manage reservations and assign them to the appropriate POS points while associating in-room or in-house dining with a room number for billing later, or allow guests to pay their bill at the time of dining if they like.
Unlimited POS Outlets
One sticking point for your guests when it comes to additional services, such as dining, city tours, or even airport shuttle service, is the challenge involved with paying for them. If your guest must stand at the front desk and physically scan their card for everything, it can dramatically cut down on your sales and your guest satisfaction. The same applies if your guests must call the front desk and verbally authorize a charge on their card.
The Hotelogix POS offers a dramatically different experience thanks to unlimited POS outlets. Imagine the benefits and flexibility you’ll enjoy with multiple POS outlets, as well as the bump to productivity and efficiency.
You can also expand our POS beyond the realm of restaurant reservation management and tableside billing. Add POS capabilities to your concierge desk to make billing and tracking simpler with tour and travel-related services. Add a POS outlet to your spa, your bar, the breakfast bar – any area of your hotel where making and tracking payments has traditionally been problematic.
Streamline Restaurant Management
When you think of a POS, do you picture a card reader and not much more? You’re not alone. However, our restaurant management platform is so much more than just a network of card readers within your property. It’s an extension of your restaurant business management team.
With our help, you can improve restaurant management in a number of key ways, including:
- Adding/managing multiple menus
- Adding/managing/changing specials
- Add combos and modifiers with ease
- Simplify order customization for your guests and your team
- Accept and process special requests easily
- Manage food items/menus through streamlined shift management
- Split guest bills by food type and quantity
- Route charges to existing invoices, new invoices, and more
- Use the “resettlement” option to change the bill even after a folio is settled
Accept Payments Online
Today, your guests expect to be able to pay online. That applies to everything from the initial booking to paying for extra services. And, with access to the advanced technology baked into our POS system, you can do just that. Offer your guests the ability to pay online for virtually anything, including:
- In-room dining
- Spa treatments
- Shuttle services
- Bike/watersports equipment rental
Customize Guest Packages
Want to really make your property stand out and deliver an experience that will stand out in your guests’ minds? It’s time to offer customized packages. Traditionally, custom packages have entailed an incredible amount of manual work and they’ve been challenging to track accurately. With our POS, that’s no longer the case.
You can club rooms based on holidays, seasons, and more. Offer POS items as inclusions and improve your upselling, modify deals on the fly, and personalize your guests’ experiences with add-on services and other items that will have them eager to return in the future.
More Than a Housekeeping or Restaurant Management Platform
As you can see, our POS delivers critical capabilities for easy housekeeping and improved restaurant management. However, it has dramatic implications for your entire property, from the front desk and concierge desk to your spa, bar, and so much more. From automating manual tasks to improving transparency in tracking extras and billing, the Hotelogix POS delivers vital capabilities and benefits.
For hotels, it means a clearer view into metrics, easier billing, and increased sales. For guests, it means added convenience and simplicity. Hotelogix POS is a win-win.
