Smart Hospitality POS System Software = Better Guest Experience

Prabhash Bhatnagar -

As a hotelier, when efficiently running your hotel’s end to end operations is your ultimate goal, you can’t ignore managing your in-house restaurant and other Point of Sale (POS) outlets like gift shops, spa and gyms. Because if you can’t competently manage those POS outlets, you might not be able to serve your guests and will lose out on revenues. In this case, the adoption of a cloud Hotel PMS along with a smart Hospitality POS System Software can keep everything running smoothly.

Point of Sale systems for small hotel business

Given your limited budget that you allocate to buy tech solutions for your small hotel business, you can always look for a Cloud Hotel PMS that comes with an in-built Point of Sale software. For example – Hotelogix cloud PMS helps you set up several POS outlets based on you requirements like a restaurant, bar or café.

Here is how you can address all your Point of Sale system related requirement with Hotelogix PMS adoption –

#1 Ensure accurate guest billing

Most of your guests would not like to keep paying every time they eat at your restaurant or use your spa/gym during their stay. As an alternative, they would prefer to pay everything in their final bill settlement during the checkout. To facilitate your guest in this, you can leverage the integration between your PMS and POS system to transfer all such bills to a guest’s room.

This way, all your bills get posted to the guest room, helping you efficiently deal with wrong billing that may lead to revenue leakage and financial loss. Plus, you make your guests happy that they don’t have to carry their wallets all the time in your hotel.

#2 Stop posting charges to the guest room

What if a guest has already raised checkout request and then eats at one of your restaurants? Your restaurant staff will try to post the bill to the guest room. Since, the checkout request has already been raised, the last restaurant bill will not reflect in the final bill. This would lead to a loss for your hotel.

In such a scenario, Hotelogix PMS users can leverage the power of our in-built POS system to ensure that no further bills/charges get posted from your restaurant POS system or café POS to a guest room once the guest raises checkout request. This too helps you prevent financial loss.

#3 Configure activity POS

Hotelogix PMS allows you to configure activity POS billing. This helps you to offer several activities like nature trails, yoga, kayaking, horse riding, boating and many more to your guests. Now, with activity POS configured in your POS system, you can charge your guests for the same. Additionally, you can also setup multiple POS to increase your non-room revenues.

Point of Sale systems for big and chain hotel business

While the in-built POS system in Hotelogix PMS can help your big and chain hotels with all the above-mentioned activities like it would do in small and independent hotels, the PMS is also integrated with several third-party cloud POS systems like POSist and ShawMan to help you in other important activities of your larger operations. Such operationally imperative integrations will help you with the efficient management of your multiple in-house restaurant and other POS outlets through a higher degree of automation. Not only this, but it would also offer you granular insights on all your POS outlets’ business through real-time reporting and detailed analytics.

Here is how it works –

#1 Efficiently manage all your FnB outlets

A restaurant Point of Sale system also acts a smart restaurant management software. It allows you to keep track of your most sought-after items in your restaurant/bar/café menu. If you have multiple FnB outlets, the system allows you to manage the menu for all the outlets from a central POS menu. You can either create offers at the central level and deploy them across all the outlets, or you can even create and deploy outlet specific offers and promotions to boost sales.

#2 Gain insights on your POS outlet business

You can keep track of outlet-level sales, get access to outlet-level reports, and measure their performance. It helps you analyse ROI so that you can come up with better planning.

#3 Better manage your stock and inventory

With a restaurant POS system in place, you can manage your stock requirements across all your outlets. It allows you to calculate the actual stock that all your outlets would need and create stock purchase order based on actual consumption. You can also view the status of the stock items that are ordered, purchased and received at outlet-level. The whole process helps you keep your food costs under control while preventing item theft and pilferage.

Benefits of cloud Point of Sale systems

In a cloud POS system, data is stored virtually on the cloud, rather than in physical servers on-site, in your hotel. Here some of the most important benefits that hoteliers can benefit out of cloud POS adoption –

  1. Cloud technology lowers the POS system adoption costs
  2. As a cloud POS system stores data in the cloud, you can access the data and make necessary changes from anywhere, anytime. Moreover, you can access business insights on your restaurant and other POS outlets on the go, from mobile devices
  3. Updates for your POS system is released by your vendor and are for free
  4. Being on the cloud, the POS system ensures a zero downtime
  5. If you have multiple restaurants, bars, cafes in multiple locations, the cloud POS allows you to manage operations and data centrally
  6. Your data is always backed up and protected by encryption

A smart hospitality POS system software doesn’t only help you in managing all the POS outlets in your hotels, it helps you serve your guests quite efficiently, too. It lets you know your guests’ consumption behaviour and pattern, so that you can devise marketing campaigns to sell more non-room items.