Sahana Alma

Sahana Alma

14 posts
Customer service
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Good vs. Bad Customer Service: How to improve customer service

Sahana Alma
Sahana Alma
Customer service in hotels is arguably one of the most important considerations that guests make before booking a room. While quality hotel customer service can be a huge boon for…
Hotel Property Management System
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Why Is It Important To Choose the Right Hotel Property Management System

Sahana Alma
Sahana Alma
The easiest way to grow your revenue while delivering an unforgettable guest experience is by employing a powerful hotel property management system(PMS). These systems help in streamlining operations by…
Travel Personas Every Hotelier Interacts
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5 Different Travel Personas Every Hotelier Interacts With

Sahana Alma
Sahana Alma
Creating the right marketing strategy for your hotel has become a meticulous task. Guest experience is becoming more personalized and customized, especially post-COVID. Even the slightest mistake can lead to…
Improve Guest Satisfaction in Hospitality Industry
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How to Improve Guest Satisfaction in Hospitality Industry post-COVID?

Sahana Alma
Sahana Alma
A recent survey conducted by Oliver Wyman found that cleanliness was the most important factor (after price) that impacted the decision to stay at a hotel. While “clean” may be…
Optimize Occupancy In Hotels During Off-Season
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Optimize Occupancy In Hotels During Off-Season With These 5 Tips

Sahana Alma
Sahana Alma
Seasonality is unavoidable and affects the travel and tourism industry more than it does any other economic sector. Irrespective of the size or the location, the most common problem that…
Hotel Technology
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2021: What's Next For The Hospitality Industry?

Sahana Alma
Sahana Alma
2021 ushered in a new decade. Hotels in this decade appeal to customers differently. But some things never change – like the importance of customer service and facilities. Guests these days…
Marketing mistakes Hotel owners need to avoid
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Marketing mistakes Hotel owners need to avoid in 2021

Sahana Alma
Sahana Alma
The events of 2020 have leveled the playing field for hotels across the industry. Implementing a strong hotel marketing strategy is crucial now more than ever. According to a recent…
Touchless Hospitality
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Touchless Hospitality: Upgrade Your Hotel To The New Normal

Sahana Alma
Sahana Alma
Hotel technology is often used to deliver exceptional guest experiences, and it is especially critical in these times to do so. Every hotelier in the business today is facing the…
Features of a good hotel booking system
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10 Essential Features Of A Good Hotel Booking System

Sahana Alma
Sahana Alma
Online bookings make up almost 63% of the travel and tourism segment’s revenue annually. A good hotel booking system will let you efficiently manage online reservations. Automating reservation processes…
Increase Your Hotel’s Occupancy
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7 Tips To Increase Your Hotel’s Occupancy With A Competent Cloud-based Hotel PMS

Sahana Alma
Sahana Alma
2021 is predicted to be a pivotal year for the hospitality industry. Most countries have successfully managed to control the spread of the coronavirus. The success of hotels will largely…